FAQ
BELOW YOU WILL FIND SOME OF THE MOST FREQUENTED QUESTIONS
HOW MUCH TRASH DO YOU TAKE?
.WE TAKE 95 GALLONS OF TRASH
DO YOU PROVIDE BINS?
WE CURRENTLY DO NOT BUT ARE IN THE PROCESS OF MAKING THIS PART OF OUR SERVICE
WHY DID'T YOU TAKE MY TRASH?
HERE ARE A FEW REASONS AS TO WHY YOUR TRASH WAS NOT PICKED UP:
. GARBAGE BIN TOO FULL
. PAST DUE ACCOUNT (CALL OFFICE)
. TRASH NOT PLACED IN AN ORDERLY FASHION
CAN I GIVE THE DRIVER CASH FOR MY BILL?
. OUR DRIVERS HAVE BEEN INSTRUCTED TO NOT ACCEPT CASH ON THE ROAD. THIS HELPS US STEER CLEAR OF ANY MISUNDERSTANDINGS. YOU CAN CALL THE OFFICE AND ARRANGE A FORM OF PAYMENT
HOW MANY TIMES A WEEK DO YOU PICK UP?
WE DO TWICE A WEEK PICK TO ENSURE TRASH IS ALWAYS PICKED UP. IF ONE OF OUR TRUCKS IS DOWN, WE COULD POTENTIALLY ONLY BE PICKING UP ONCE WHILE TRUCK IS BACK UP. BUT NO WORRIES WE WILL TAKE THE TRASH THAT HAS BEEN ACCUMULATED AT NO CHARGE IF IT WAS OUR FAULT. THAT IS THE CLEAR VIEW GUARANTEE
CANCELLATION POLICY
.WE HAVE A 30 DAY CANCELLATION POLICY
1. WRITE YOUR CANCELLATION IN AN EMAIL. INCLUDE NECESSARY INFORMATION, LIKE YOUR NAME AND ACCOUNT NUMBER.
2. YOU CAN ALSO COPY AND PASTE THIS SAMPLE EMAIL MESSAGE: To whom it may concern, I wish to cancel my Clear View trash immediately or at the earliest possible date. Please send me an email confirmation with the date my cancellation takes effect.
3. SEND THE EMAIL AND WAIT FOR A CONFIRMATION EMAIL FROM OUR OFFICE.
4. SAVE THE CONFIRMATION EMAIL FOR FUTURE REFERENCE
WHEN SHOULD I LEAVE MY TRASH BIN OUT?
"THE DRIVER SKIPPED MY TRASH, DO I GET CREDIT?!"
REFUND POLICY
ALL TRASH BINS SHOULD BE LEFT OUT THE NIGHT BEFORE PICK UP.
NO CREDIT WILL BE GIVEN TO CLIENTS WHO WERE ACCIDENTALY SKIPPED, ARE PAST DUE, OR DID NOT LEAVE THEIR TRASH OUT THE NIGHT BEFORE. DELAYED PICK UP AND NO PICK UP ARE QUITE DIFFERENT. IF FOR ANY REASON WE FAIL TO PICK UP, THE NEXT TURN WE WILL TAKE ALL OF THE TRASH ACCUMULATED.
ALL TRANSACTIONS ARE NON-REFUNDABLE.